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Everything you own sits in My Cinecom. Sign in with the address you paid with and it is all there: courses to watch, packs to download, and your order history. If you checked out as a guest we made the account for you and emailed a link to set a password. That link works for 7 days.
Check your spam folder first, then use "Forgot password" on the sign-in page with the exact address you paid with. If that still gives you nothing, write to us from that address and we will open the account by hand.
Download links are signed and expire after 15 minutes, so a link you saved or shared will not work later. Open the pack in My Cinecom and click the file again for a fresh one. There is no limit on how often you can download what you own.
Open Orders in your account. Every paid order carries a link to its invoice, issued by Paddle, who handle our checkout. If you need a company name and VAT number on it, enter them at checkout, or send us the order number and we will have it corrected.
Paddle. They are our reseller and merchant of record, which means they take the payment, apply the right tax and issue the invoice. Your bank statement will show Paddle rather than Cinecom, which catches people out now and then.
Prices on the site are in US dollars. Paddle shows your local currency at checkout where it can, and settles the VAT or sales tax for the country you are billing from. The full total is on screen before you confirm, never a surprise afterwards. Businesses can enter a VAT number so it is handled correctly.
Courses and packs are digital and delivered the moment you pay, so the 14 day right of withdrawal does not apply and purchases are generally non-refundable. That is not the end of it, though. If a product is faulty, does not work the way the page described, or you were charged and never got access, write to us. We will fix it, and refund it where fixing it is not possible. Our Refund Policy sets out exactly where we do and do not help.
Send us the order numbers. A genuine double charge is our mistake to undo, and Paddle returns it to the card you paid with.
Yes. Every purchase is a single payment with lifetime access for as long as the product stays in our catalogue. Nothing renews, and there is no subscription anywhere on this site. Files you have downloaded are yours to keep regardless, so it is worth backing them up with the rest of your project files.
No. Lessons stream from your account, which is how we keep them current and protected. The project files that come with a course do download, as often as you like.
Yes. If we re-record a course or add to it, the new version appears in your account at no extra cost.
Every course and pack page lists the software it was made for and the version it was built in. We teach in Adobe Premiere Pro, After Effects, DaVinci Resolve, Final Cut Pro and Unreal Engine 5. Check that list before you buy: not owning the right software is not a reason we can refund.
Each pack page lists the exact file types it contains, for example .prfpset presets for Premiere Pro, .ffx for After Effects, .cube LUTs that most editors read, or plain .mp4 and .mov clips. Files made for a newer release will usually not open in an older one, so compare the version on the page with yours.
Yes. Everything you buy is royalty-free for unlimited personal and commercial use, including paid client work and monetised channels, with no attribution required. What you may not do is resell or redistribute the files themselves, publish them as stock, or build them into a competing product.
Course pages carry a trailer, and where a course offers preview lessons or a pack includes a free sample you will find them on the page. Beyond that, the hundreds of tutorials on this site are free and always will be: they are the same teaching, in shorter form.
Each course is labelled beginner, advanced or professional, and the page says what it expects you to know already. A beginner course assumes you can open the software and little else.
No. These are practical courses meant to change what you can make, not accredited education, so nothing is issued at the end.
Every course and every video pack we sell, plus everything we release after you buy it, for one payment. If you already own something that is in it, what you paid for that comes off the bundle price at checkout, so you never pay twice for the same course.
No. An account is personal, and signing in from several places at once can end your other sessions. If more than one person needs the material, each person needs their own purchase.
You earn 30% of the net value of every sale that comes through your link, which is the amount charged minus VAT. Attribution is last touch with a 30 day window, so the most recent link a buyer clicked gets the sale. Your own page shows what you have earned and what is still outstanding, and payouts are made by hand and recorded there.
Write to us with your channel or site and how you plan to use it. There is no automatic sign-up: we approve affiliates one at a time. You will need a Cinecom account on the address you want the earnings linked to.
Ask first. Tell us what you have in mind and where it will run, and we will give you a straight answer. Buying a pack covers the assets in that pack, not re-publishing our tutorials or course footage.
Sometimes, for gear and software we would genuinely use. Send what you have in mind, who you want it to reach and your timing.
Jordy Vandeput, a filmmaker in Belgium who has been teaching this since 2010, and the team behind the Cinecom YouTube channel. The company is Cinecom Belgium BV, in Maasmechelen.
Every newsletter has an unsubscribe link at the bottom, and Settings in your account controls what we send. Receipts, password resets and purchase confirmations are not marketing, so those keep arriving as long as you have an account.
Yes. Email [email protected] from the address on the account and we will delete it. Invoices have to be kept for 7 years under Belgian tax law, so those stay on file, but nothing else does. The Privacy Policy lists everything we hold and why.
The form on this page. Pick the subject that fits so it reaches the right place, and if it is about an order, write from the address you paid with and include the order number. That alone saves a round of back and forth.
- Cinecom is
- Cinecom Belgium BV
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