Refund Policy

Wherever possible we let you try before you buy: Courses include a trailer and free preview lessons, and Video Packs include a free sample. We strongly recommend trying these first. It is the best way to be sure a product is right for you.

Our Courses and Video Packs are digital content delivered immediately. Under EU and Belgian law (EU Directive 2011/83, art. 16(m); Belgian Code of Economic Law, art. VI.53, 13°), the 14-day right of withdrawal does not apply once delivery has started.

At checkout you expressly agree to immediate access and acknowledge that you give up this right. For that reason, purchases are generally non-refundable.

The law still protects you if something is genuinely wrong. We will provide a remedy (a fix or, where appropriate, a refund) if:

• a product is faulty or does not work as described, and we cannot resolve it; or
• you were charged in error, or never received access to what you paid for.

Contact us first. We will always try to fix the problem.

• “I changed my mind”, “I no longer need it” or “I bought it by mistake”.
• A product you have already downloaded or used that works as described.
• Not having the right software or hardware to use a product. Check the requirements on each product page.
• Free items and voluntary “pay what you want” payments.

Email us within 14 days of your purchase, from the address you used to buy, with your order details and a clear description of the problem. Requests without a genuine reason cannot be accepted. We review every request individually.

A product that is faulty or not as described stays covered by your statutory rights after those 14 days.

Our checkout is run by our reseller Paddle.com, the merchant of record. Any refund we approve is processed by Paddle to your original payment method, normally within 14 days. When a product is refunded, you lose access to it and to the rights that came with the purchase.

Cinecom Belgium BV decides whether to grant a full or partial refund, based on the product, its use and the reason given. This is a goodwill decision on top of your statutory rights, which it does not affect.